Stories...
In this business, I hear a ton of them. Occasionally, I hear about barn finds, one owner cars or hacked projects built by unskilled shops.
Lately, the common theme is poor customer service:
- Not answering the phone
- Not returning calls or emails
- Waiting 4-6 weeks for a product to ship after a large down payment
- Backorders
- Lack of product knowledge
If you have an order in with a retailer and are experiencing any of the above, CALL US! We'll be more than happy to discuss your options and help you make a plan to get your project going.
This happened recently with a Corvette customer. They placed an order with a company for a transmission package and gave them a large deposit only to hear they would have to wait 4-6 weeks for delivery. This customer cancelled the order with the other company, ordered from SST and we shipped the next day!
This happened recently with a Corvette customer. They placed an order with a company for a transmission package and gave them a large deposit only to hear they would have to wait 4-6 weeks for delivery. This customer cancelled the order with the other company, ordered from SST and we shipped the next day!
At Silver Sport Transmissions, customer service is our top priority.
- Always get a live person when you call
- Emails are always responded to
- Our products ship quickly with no down payments required up front. You only pay when it ships, the way it should be.
- We never ship with backorders
- We know our products
Whether you need a bellhousing or a full Tremec TKO 5 or T56 Magnum 6 speed conversion kit, we're here to help.
